Any patient can tell a horror story or two about the lengthy waits in a specific office. They can probably also explain why those waits became the reason for finding another physician, or dentist or eye care professional. People live busy lives and when something becomes a roadblock to their schedules or forces them to lost work or be late picking up the kids after school, they have to find a solution. Unfortunately the solution is often to find another doctor because most see the delays as a lack of respect or appreciation.
For many doctors this all often comes as a surprise to them. Many are unaware of how long their average patient waits, many do not realize how frustrated and upset these people become while they are waiting. In truth, many are not even spending as long as they would like with each patient because they are already feeling rushed.
These problems do cause issues with the profit each office is able to make and if it is left to continue without addressing it properly, it can eventually become something that leads to an office needing to close due to lack of profitability.
There is help available. The Scheduling Institute was actually designed to assist medical offices with just these types of concerns. This program can teach employees how to schedule appropriately and comfortably fit in the amount of people necessary without overbooking.
What it also does however, is to teach these same office staff to use their time wisely when talking with callers to the office. The statistics show that a large number of potential patients will call each office for information, but end the call without making an actual appointment.
This is lost business and something that every office should avoid. These calls take away time from patients that are in the office and provides no income in the end. To avoid this, these courses teach people how to convince those callers to make appointments and to use their time in the office and on the phone more efficiently.
The questions, of course, is whether or not the program does what it says. The Scheduling Institute Reviews have been positive regarding the benefits it has provided many of the medical professionals who have had their staff take part in the program. If you are interested in seeing if this could be the answer for you, check out the program and learn more about what it has to offer.
Additional Resources: The Scheduling Institute Wikipedia
The Scheduling Institute 